Welcome to www.moveandgonc.com! This Privacy Policy explains what information we collect when you use our website and Moving Services, and how it is used.

The Basics

Who is responsible for data processing?

The responsible party within the meaning of North Carolina’s statutory requirements and the General Data Protection Regulation (“GDPR”) is Move and Go, LLC, 6330-I East WT Harris Blvd, Charlotte, NC 28215, USA (“we”, “us”, or “our”).

If you have any questions about this policy or our data protection practices, please contact us using moveandgo2@gmail.com, call +1 704-286-6775 or write to us at the above address.

What is Personal Information?

Personal Information is any information about personal or factual circumstances that relate to a person. This may include name, date of birth, email address, postal address or telephone number, but also online identifiers such as IP addresses or device IDs.

What is processing?

“Processing” is any operation or set of operations that is performed on Personal Information, whether or not it is done automatically. The term is broad and covers virtually any handling of data.

What are the legal bases for processing?

We will only process your Personal Information if at least one of the following legal bases apply:

• To fulfill contractual obligations

(The purposes of the data processing are primarily based on the service we provide).

• In connection with our legitimate interests.

(Where necessary, we process your data beyond the actual performance of the contract to protect legitimate interests of us or third parties. Examples include:

• Ensuring IT security and IT operations,
• Corporate governance measures and further development of our services,
• defense against claims by third parties and
• Enforcement of our own claims).

• Based on your consent

(If you have given us your consent to process Personal Information for specific purposes).

• To comply with legal obligations.

(Processing to comply with our legal obligations.)

Am I obliged to provide data?

In the context of our business relationship, you are only obliged to provide Personal Information that is required for the establishment, implementation and termination of a business relationship or that we are legally obliged to collect. Without this data, we usually have to refuse to conclude a contract or can no longer fulfill an existing contract and may have to terminate it.

Data that we collect automatically

Log data

Each time you visit our website, our system automatically collects the following data from the visiting device and stores it in a so-called log file: i) name of the file accessed, ii) date and time of the visit, iii) amount of data transferred, iv) notification of successful retrieval, type of browser and version used, v) IP address (identification of the user’s device), vi) operating system of the visiting device, vii) Internet service provider of the visiting device, viii) website from which you access our website, and (ix) which pages of our website you access. The legal basis for this processing is our legitimate interest.

Hosting

We use the hosting services of Hostgator.com (Newfold Digital Inc), for the purpose of hosting and displaying our website. Hostgator does so on the basis of processing on our behalf, and that also means that all data collected on our website is processed on netcup’s servers.The basis for processing is our legitimate interest, and the initiation and/or fulfillment of a contract.

Content Management System

We use the Content Management System (CMS) of WordPress by Automattic Inc, to publish and maintain the created and edited content and texts on our website. This means that all content and texts submitted to our website is transferred to WordPress. The legal basis for this processing is our legitimate interest.

Fonts

We integrate Google Fonts by Google LLC, and Font Awesome of Fonticons Inc.To enable the display of fonts, a connection to Google’s and Font Awesome’s server is established when our website is accessed. This enables Google, and Fonticons to determine which website sent the request and to which IP address the display of the font is to be transmitted. The integration is based on our legitimate interest.

Cookies

What exactly are cookies?

A cookie is a small simple file that is sent along with pages of our website and stored by your browser on the hard drive of your computer or other device. The information stored in it may be returned to our servers (or to the servers of the relevant third parties) on a subsequent visit. Doing so, Cookies transmit small amounts of data about your device to our web server and enable our website to recognize your computer, smartphone, or other device.

Depending on who you ask, cookies can be classed as third party and first party cookies (for example set by us as the website operator or by a third party providing a specific service which uses cookies) or how long a cookie remains stored. When classifying cookies according to their lifespan, we may refer to cookies as session cookies or persistent cookies:

1. i) Session cookies

A session cookie is deleted when you close the website in question. A session cookie allows a website to recognise you while you browse the website, but the cookie is deleted when you log out or close the website in your browser.

1. ii) Permanent cookies

A persistent cookie recognizes you again and again for a set period of time. It remains stored on your device or in your browser for this period (which can be minutes, days, or months) after you have logged out or closed the browser. Persistent cookies are used, for example, to store certain settings you have made on a website (such as your preferred language).

What types of cookies are there?

We can distinguish between 4 types of cookies:

1. i) Essential or Necessary cookies

These cookies are essential or necessary to ensure that our website works properly and is secure so that you can navigate our website and use its features. Without these cookies, certain features of our website would not be available, and you would not be able to use certain services.

1. ii) Functional cookies

Functional cookies allow a website to remember the options you have selected (including user ID, consents you have given and/or your preferred language), your username if applicable, and any custom settings you have made (e.g., font sizes) or personalization options you have selected when browsing.

iii) Analysis and performance cookies

Analysis and performance cookies are used to monitor and improve the function and service of a website. They can also help us track down problems you may encounter when using an online service. Analysis and performance cookies may be used to facilitate online surveys, record visitor numbers, and provide other website analytics metrics.

1. iv) Advertising cookies

These cookies are also called targeting cookies. They are used to deliver customized advertising to the user. This can be very convenient, but also very annoying.

Subject to your consent

We only use optional cookies with your prior consent. If you are visiting our website for the first time, a banner will appear on our website asking for your consent to use optional cookies. If you consent to this, we will store a cookie on your computer and the banner will not be displayed again for the lifetime of the cookie. Thereafter, or if you actively delete this cookie beforehand, the banner will be displayed again the next time you visit our website in order to obtain your consent again.

Google Analytics

We use Google Analytics based on our legitimate interest and your consent, a web analytics service provided by Google LLC. Google Analytics also uses cookies to enable our website to analyze how users use our website across multiple devices. The information generated by the cookies about your use of our website is transmitted to and stored by Google, including transmission to the United States. The following data is processed through the use of Google Analytics: i) 3 bytes of the IP address of the called system of the website visitor (anonymised IP address), ii) the website called up, iii) the website from which the user reached the accessed page of our website(referrer), iv) the subpages accessed from the website, v) the time spent on the website, and vi) the frequency with which the website is accessed.Google states that it will not associate your IP address with any other data held by Google.The use of this service is based on your consent.

Google Ads

We use Google Ads, an online advertising service provided by Google LLC. Google Ads enables us to show advertisements in the Google search engine or on third-party websites when the user enters certain search terms on Google (keyword targeting). Furthermore, targeted advertisements can be shown on the basis of user data available to Google (e.g. location data and interests) (target group targeting). With the help of Google Ads, we can evaluate this data quantitatively, for example, which search terms have led to the display of our advertisements and how many ads have resulted in corresponding clicks. The use of this service is based on your consent.

Google Ads Remarketing

We also use the remarketing functions Google Ads. Google Ads Remarketing allows us to assign people who interact with our advertisements and website to specific target groups and to display interest-based advertising to them within the Google advertising network.

Further, the advertising target groups created by us using Google Ads Remarketing can be linked to Google’s cross-device functions. This means that interest-based, personalized advertising (that is advertising that has been adapted to you depending on your previous usage and surfing behavior) can also be displayed on another of your end devices (e.g. tablet or PC). The use of this service is based on your consent.

Google Conversion Tracking

We also use Google Conversion Tracking. With the help of Google conversion tracking, we and Google can recognize whether the user has performed certain actions. For example, we can evaluate which buttons on our website were clicked how often and which products were viewed or purchased particularly frequently. This information is used to create conversion statistics. We also learn the total number of users who clicked on our ads and what actions they took. We do not receive any information with which we can personally identify the user. Google itself uses cookies or comparable recognition technologies for identification. The use of this service is based on your consent.

Pixel Cookies and Tags

We use so-called Pixel Cookies and Tags (“Pixel Cookies”). A Pixel Cookie is an advertising tool and typically consists of a JavaScript code snippet that allows us to understand and track visitors’ activity on our website. For this purpose, Pixel Cookies collect and process information about visitors of our website and the device used (so-called event data).

Event data collected through Pixel Cookies is used for targeting our advertisements and improving ad delivery and personalized advertising. For this purpose, the event data collected on our website by means of Pixel Cookies is transmitted to the relevant operator of the Pixel Cookie and in part, also stored on your device. However, this only happens with your consent, and we and the relevant operator of the Pixel Cookie are considered joint controllers. Nonetheless, for the subsequent processing of the transmitted Event Data, the relevant operator of the Pixel Cookie is the sole controller.

For more information about how the relevant operator of the Pixel Cookie processes Personal Information, including the legal basis on which they rely on and how you can exercise your rights against, please refer to the following Privacy Policies: Facebook and Instagram (Meta Platforms, Inc.).

Opting Out

You can disable tracking by Google Analytics with future effect by downloading and installing the Google Analytics Opt-out Browser Add-on for your current web browser following this link http://tools.google.com/dlpage/gaoptout?hl=en.

Google Ads, Google Ads Remarketing, Google Conversion Tracking

If you have a Google account, you can object to personalized advertising at the following link: https://www.google.com/settings/ads/onweb/.

Facebook

If you do not wish to participate in usage-based advertising through Facebook you can object here: https://www.facebook.com/settings?tab=ads

Instagram

If you do not wish to participate in usage-based advertising through Instagram you can change your ad settings by following these instructions: https://help.instagram.com/911879456838933

General

If you do not wish to participate in our advertising personalization or retargeting/tracking you can object to behavioral advertising at the following websites: Your Online Choices, Digital Advertising Alliance of Canada, Network Advertising Initiative, AdChoices and the European Interactive Digital Advertising Alliance (Europe only). 

Cookie consent

Our website uses a cookie consent tool to obtain your consent to the storage of cookies and to document this consent. When you enter our website, the following Personal Information is transferred to us: i) Your consent(s) or revocation of your consent(s); ii) Your IP address; iii) Information about your browser; iv) Information about your device; v) Time of your visit to our website. The basis for processing is our legitimate interest and your consent.

Links to other websites

Please note that if you use a link from our website to a third-party website, that third-party may also set new cookies that are not covered by this policy. In such cases, we recommend that you read the cookie policy on the third-party website itself.

Google Maps

Our website uses Google Maps API to visually display geographical information. When using Google Maps, Google LLC also collects, processes and uses data about visitors’ use of the map functions (You can find more information about data processing by Google in the Google privacy policy). The integration of Google Maps represents a legitimate interest.

hCaptcha

We also use hCaptcha from Intuition Machines, Inc to check whether data input is made by a human being or by an automated program. For this purpose, hCaptcha analyzes the behavior of the website visitor on the basis of various characteristics. This analysis begins automatically as soon as the website visitor enters the website. The legal basis for using hCaptcha is our legitimate interest.

Data we collect directly

Contact

The processing of Personal Information depends on the nature of your contact. In addition to your name and email address, IP address or phone number, we usually collect the context of your message, which may also contain certain Personal Information. The Personal Information collected when you contact us is used to process your request, and the legal basis is your consent.

Quote processing

We process your first name, last name, e-mail address, telephone number and the data related to your quotation with us data to handle your request. The required information is identified as such in the context of your request, and includes the information required for the provision of the quote as well as contact information. Following your request, we will try to make contact with you either by call, text or email. The legal basis is the fulfillment of our pre-contractual obligations and, in individual cases, the fulfillment of our legal obligations.

When using our services

We process the Personal Information involved in your use of our services in order to be able to provide our contractual services. This includes in particular our support, correspondence with you, invoicing, fulfillment of our contractual, accounting and tax obligations. Accordingly, the data is processed on the basis of fulfilling our contractual obligations and our legal obligations.

Administration, financial accounting, office organization, contact management

We process data in the context of administrative tasks as well as organization of our business, and compliance with legal obligations, such as archiving. In this regard, we process the same data that we process in the course of providing our contractual services. The processing bases are our legal obligations and our legitimate interest.

Service Reviews

We use the rating and review system of Google LLC to constantly improve our service. We offer our customers the opportunity to rate us via an independent portal, without us being able to influence this in any way. For this purpose, some data is transmitted to Google. The integration is based on our legitimate interest, and we have no influence or control over the data collected and processed by Google.

Careers and Applications

If you apply for a role or job, we process the information we receive from you as part of the application process, e.g., through your letter of application, CV, references, correspondence, telephone, or verbal details. In addition to your contact details, information about your education, qualifications, work experience and skills is particularly relevant to us. Your data will initially be processed solely for the purpose of carrying out the application process. If your application is successful, it will become part of your personnel file and will be used to carry out and terminate your employment and will be deleted in accordance with the rules applicable to personnel files. If we are unable to offer you employment, we will continue to process your data for up to six months after sending the rejection in order to defend ourselves against any legal claims, in particular alleged discrimination in the application process. The legal basis for processing data during the application process is the initiation of a contract and your consent.

Marketing

Insofar as you have given us your separate consent to process your data for marketing and advertising purposes, we are entitled to contact you for these purposes via the communication channels you have given your consent to.

You may give us your consent in a number of ways including by selecting a box on a form where we seek your permission to send you marketing information, or sometimes your consent is implied from your interactions or contractual relationship with us. Where your consent is implied, it is on the basis that you would have a reasonable expectation of receiving a marketing communication based on your interactions or contractual relationship with us.

Direct Marketing generally takes the form of e-mail or SMS but may also include other less traditional or emerging channels. These forms of contact will be managed by us, or by our contracted service providers. Every directly addressed marketing sent or made by us or on our behalf will include a means by which you may unsubscribe or opt out.

If we process your Personal Information for the purpose of sending you SMS marketing communications, you may manage your receipt of marketing and non-transactional communications from us by replying or texting ‘STOP’ if you receive our SMS communications. In this respect, the data processing is carried out solely on the basis of our consent in personalized direct advertising per SMS.

Advertising

We would like to show you interesting advertising outside of our website and use various third-party tools and cookies for this purpose. These collect and process information about your activities on our website – for example, which products you are interested in or which pages you visit. By knowing what you are looking for and how you use our website, we can adapt our advertising to your needs. And thus increase the likelihood that you will also be shown suitable and interesting advertising outside our website.

We also analyze this data to evaluate the relevance of the advertisements and to optimize the advertisements for you. Through the tools, your browser regularly establishes a connection to the server of the tool provider when you visit our website. For some tools, we have no direct influence on what data is processed by the providers. The following Personal Information may be processed by third-party providers i) HTTP header information (e.g., IP address, web browser, website URL, date and time); ii) measuring pixel-specific data (e.g., pixel ID and cookie ID); and iii) additional information about visits to our website. The legal bases for processing are our legitimate interest and your consent in case of cookies.

Economic analyses and market research

For business reasons, we analyze the data we have on business transactions, contracts, enquiries,browsing behavior etc., whereby the group of persons concerned may include contractual partners, interested parties, and users of our services.

The analyses are carried out for the purpose of business evaluations and market research. The analyses serve us alone and are not disclosed externally and processed using anonymous analyses with summarized and or anonymized values. Furthermore, we take the privacy of users into consideration and process the data for analysis purposes as pseudonymously as possible and, if feasible, anonymously (e.g., as summarized data).

Social Media

General

We are present on social media on the basis of our legitimate interest. If you contact or connect with us via social media, we and the relevant social media platform are jointly responsible for the processing of your data and enter into a so-called joint controller agreement. The Personal Information collected when contacting us is to handle your request and the bases are both your consent and our legitimate interest.

Market research and advertising

In addition, your data may be processed for market research and advertising purposes. For example, usage profiles can be created from your usage behavior and the resulting interests. This allows, for example, advertisements to be placed within and outside the platforms that presumably correspond to your interests. The legal basis is our legitimate interest.

When you visit our profiles and interact with us and others

When you visit our social media profiles, we, as the operator of the profile, process your actions and interactions with our profile (e.g., the content of your messages, enquiries, posts or comments that you send to us or leave on our profile or when you like or share our posts) as well as your publicly viewable profile data (e.g., your name and profile picture). Which Personal Information from your profile is publicly viewable depends on your profile settings, which you can adjust yourself in the settings of your social media account. The legal basis is our legitimate interest and your consent.

General Principles

Who receives my information?

Within our company, those who have access to your information are those who need it to fulfill our contractual and legal obligations.

Processors used by us may also receive data for these purposes. These are companies in the areas of IT services, telecommunications, and sales and marketing. If we use processors to provide our services, we take appropriate legal precautions and corresponding technical and organizational measures to ensure the protection of Personal Information in accordance with the relevant legal provisions.

Data is only passed on to third parties within the framework of the legal provisions. We only pass on user data to third parties if this is necessary, for example, for contractual purposes or due to legitimate interests in the economic and effective operation of our company including the sale of our business, or if you have consented to the transfer of data.

How long will my data be stored?

To the extent necessary, we process and store your Personal Information for the duration of our business relationship, which includes, for example, the initiation and execution of a contract.

In addition, we are subject to various retention and documentation obligations, which result, among other things, from the statutory minimum retention periods and other retention periods prescribed in this sense, e.g. retention periods under tax or commercial law. Depending on the document and the legal regulation, the periods specified there for storage and documentation are five to six years.

How do we secure your data?

Our website uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of content or contact requests that you send to us. In addition, we have taken numerous security measures (“technical and organizational measures”), such as encryption or access only when necessary, to ensure the most complete protection of Personal Information processed through this website.

Nevertheless, Internet-based data transmissions can always have security vulnerabilities, so that absolute protection cannot be guaranteed. And databases or records containing Personal Information may be breached inadvertently or by unlawful intrusion. If we learn of a data breach, we will notify all affected individuals whose Personal Information may have been compromised as soon as possible after the breach is discovered.

Is data transferred to a third country?

We ensure that the processing of your Personal Information is governed by processing contracts that include standard contractual clauses to ensure a high level of data protection.

Your rights and privileges

Rights to protect your data

You may exercise the following rights:

• Right to information
• Right to rectification
• Right to deletion
• Right to data portability
• Right to object
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority
• Right not to be subject to a decision based solely on automated processing.

If you have any questions about the type of Personal Information we hold about you, or if you wish to exercise any of your rights, please contact us.

Updating your data

If you believe that the data we hold about you is inaccurate or that we are no longer entitled to use it and you wish to request that it be rectified or erased, or object to its processing, please contact us.

Withdrawal of your consent

You may withdraw any consent you have given at any time by contacting us. The legality of the data processing carried out until the withdrawal remains unaffected by the withdrawal.

Request for information

If you would like to make a request for information about your data, you can inform us in writing. We will respond to requests for information and correction as quickly as possible. If we are unable to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with the personal information you have requested or to make a correction, we will tell you why.

Complaint to a supervisory authority

You have the right to lodge a complaint about our processing of Personal Information with a supervisory authority responsible for data protection.

Special category data

We do neither intend nor seek to process special category data.

Automated Decision Making

Automated decision making is the process of making a decision by automated means without human involvement. Automated decision making does not occur.

DO NOT SELL

We do not sell your Personal Information.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of Personal Information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13 years old.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. To be in accordance with CAN SPAM, we agree to the following: If at any time you would like to unsubscribe from receiving future emails, you can email us, and we will promptly remove you from ALL correspondence.

Controls For Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, our website does not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this policy.

Telephone Consumer Protection Act (TCPA)

If we process your Personal Information for the purpose of sending you SMS marketing communications, you may manage your receipt of marketing and non-transactional communications from us by replying or texting ‘STOP’ if you receive our SMS communications. In this respect, the data processing is carried out solely on the basis of our consent in personalized direct advertising per SMS.

Does this policy change?

We may update our Privacy Policy from time to time. This might be for a number of reasons, such as to reflect a change in the law or to accommodate a change in our business practices and the way we use your Personal Information. We recommend that you check here periodically for any changes to our Privacy Policy. This Privacy Policy was last updated on Saturday, January 06th 2024.

Who should I contact for more information?

If you have any questions about this policy or our data protection practices, please contact us using moveandgo2@gmail.com, call +1 704-286-6775 or write to us at the above address.